SHIPPING CHARGES

Hermes 3-5 Working Day Delivery:
Any orders placed before 14:00 will be collected the next working day by
courier and the order will then be delivered within 3-5 working days.

DPD Local Next Working Delivery
Any orders placed before 13:00pm (Mon-Fri) will be shipped the same day and
delivered on the next working day.

RETURNS & EXCHANGES

Need to return or exchange an item? We accept all merchandise that has not been worn and still has the tag attached. We do not accept returns or exchanges on items that were ordered more than 30 days ago, sorry! We’ll do our best to make sure you are happy and get the heavenly experience you deserve. Please understand that each return or exchange is dealt with on an individual basis and in rare situations that restocking fees and charges might apply. PLEASE NOTE POSTAGE AND PACKAGING IS NOT REFUNDABLE.

 

-We do not accept returns/exchanges on ANY clearance items.

– We do not accept

returns/exchanges on any international orders. All international sales are final.

– We do not accept

returns/exchanges on any worn items or items without tags still attached.

– We do not accept

returns/exchanges on any items that were ordered over 30 days ago.

-We do not accept

returns/exchanges on ANY white items.

– If an item is sent back with a return form and does not have a tag, was worn, or placed over 30 days ago we will not issue a refund and we will not send the item back.

-We will also not except returns on any open supplements.

-If any products cause a medical reation, they may be returned before 90 days.

-Damaged products may be replaced if photographic evidence of damage is provided.

-If a product is sealed, it may be returned for a refund or exchange before 90 days. Certain Exceptions apply.

-We are not responsible for any lost or stolen items and will not refund or reship any orders lost or stolen. If your order is lost or stolen, please contact the carrier indicated on your shipping confirmation and file a claim.

PLEASE DOWNLOAD OUR RETURNS FORM HERE AND FILL OUT THE FORM BELOW INFORMING OF US OF YOUR RETURN SO WE CAN AUTHORISE.

RETURNS FORM

If you have a return, please fill out the form below with the reason for return in message and we will get back to you with return information.